Refund policy


 

We hope you love the product that you ordered but if something isn’t right, let us know. We have a 30-day return policy, which means you may return the item within 30 days of receiving it for a refund.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unused

  • In its original packaging

You may return the item in one of the following ways:

  • In person: Return it directly to our warehouse in Brampton, Ontario

  • By mail: Ship it back to our Brampton warehouse

  • Pick-up service: We can arrange return shipping from your address. In this case, the return shipping cost will be deducted from your refund

Please note: Original shipping charges are non-refundable.

Once we receive and inspect the item:

  • If it is in acceptable condition, we will issue a refund for the product only

  • If the item is used, damaged, or missing parts, we reserve the right to refuse the refund or issue a partial refund

We recommend carefully packaging your return to ensure it arrives in its original condition.

You can always contact us for any return questions at mykindofbath@gmail.com. 

 

Damages and issues 

Please inspect your order upon reception and contact us within 48 hours if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Customers will not be liable for any return or additional shipping costs due to damage during transportation or manufacturer's defects. If the damage/defect is limited to a small part of the item, we may choose to replace just that part by sending a replacement. 

 

Exceptions / non-returnable items

Certain items cannot be returned or refunded. These include any items that are made on a custom order. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at mykindofbath@gmail.com.